• Yes, we can ship anywhere in Australia. (There are some limits for isolated postcodes.) 
  • Orders are processed quickly, usually within 24 hours if the items are in stock. 
  • If your chosen items have different lead times, a member of our customer service team will contact you to discuss your delivery choices. In-stock items can either be held until the longer-lead-time items arrive, or they can be shipped separately. 
  • Deliveries are made during regular business hours, Monday through Friday, and can take anywhere from 2 to 10 business days to arrive, depending on where you are. 
  • Weekend and public holiday purchases will be processed the next business day. 
  • Should you not be present to accept your order, a note will be left with instructions for re-delivery or, in some circumstances, the nearest collection station for you to pick up your item. For redeliveries, there may be additional fees. 
  • Freight that is not picked up from the collection location or redelivered within 7 days is retained to our facilities. For redeliveries, shipping costs will also have to be paid again. 
  • If you choose an authorisation to leave, keep in mind that once the goods are delivered, neither the courier nor Fireart Australia can be held liable if it disappears from your premises. Please indicate delivery instructions as soon as feasible in your order or via email. 
  • If your product weighs more than 30 kilograms and is being delivered to a residential address, you must supply off-loading facilities, such as a forklift or a loading dock. If not, you must include a tail lift delivery fee so that we can arrange a vehicle with a hydraulic tail lift to unload the goods. We are unable to add authorization to leave instructions after an order has been dispatched. 
  • Your freight will be delivered to the closest entry point to your premises, such as your front door or garage/carport. Palletised or large freight will be hauled in on a hydraulic jack or dolly and will not be transported up any steps. Please contact us if you require extensive delivery services. 
  • If you require additional delivery services, please email for a specific quote.  
  • There are some postcodes that we are unable to deliver to or are remote regions that may incur an additional price due to our carriers' limited access. 

Important Delivery Information 

  • It's crucial to remember that owing to unforeseen events, the anticipated delivery date mentioned may alter. If you can't wait for delivery, it's highly recommended that you use the tail lift service and give an authorization to leave direction. 
  • The carriers do not provide delivery windows or call ahead prior to delivery as a service. 

 Transit Warranty & Damaged Freight 

All of our products come with a transportation guarantee. We require the following information to assist us in evaluating damage claims: 

  • If there has been any damage to the goods during transit, the Proof of Delivery docket must be marked as DAMAGED GOODS before signing. 
  • Consignments where inspection prior to signing off to the driver is not possible, must be marked as STI (Subject to Inspection), and the matter must be reported within 24hours of delivery. 
  • Goods must be held in case we need to inspect or salvage them, until confirmed by us otherwise. 
  • Evidence of product damage and packaging, by photo or video if applicable. Email/contact us within 24 hours, please email the above evidence. 
If you choose the Authorization to Leave selection, we cannot be held liable if the product goes missing from your property after delivery, and we will be unable to lodge any warranty claims. 


Please see below as per Australian Consumer Law : 
We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. 
This is when the item: 
• Has a problem that would have stopped someone from buying the item if they had known about it 
• Is unsafe 
• Is significantly different from the sample or description 
• Doesn’t do what we said it would, or what you asked for and can’t be easily fixed. 
Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time, you can choose a refund or replacement. Please keep your proof of purchase - e.g. your receipt. Refunds will be provided in the same form as the original payment to the original purchaser. If a refund exceeds $1000, the refund will be procced by DIRECT DEPOSIT, unless otherwise confirmed by management. 

Delivery Access 

  • The price of delivery only includes delivery to the customer's location; it does not include assembly, garbage disposal, or installation. Depending on the goods, delivery access, and postcode, additional costs may apply. If you need a quote for trash removal or assembly, please contact us. 
  • Difficult site delivery locations (such as stairs, small lifts, and narrow passageways) can affect the delivery of our products, therefore please supply us with as much information as possible. You may be charged additional expenses if the driver(s) are unable to deliver the products owing to a problematic site that was not previously indicated. Please let our team know about delivery access, such as whether the goods will need to be transported by lift. Will the things being transported need to be delivered to a second floor? Is there any tight twists or narrow entrances? Please note that certain items may not be able to be shipped due to their weight and size.